Average Reviews:
(More customer reviews)I bought this lock about a week ago from a local bike store.It worked fine - simple operation, easy to set my own combination.Then two days ago the last digit began sticking.I could turn the other three with no problems, but the fourth required a lot of force to turn, and no matter what digit I turned it to, the lock would not open.
Frustrated, I called Todson's support department (Todson is the parent company that makes OnGuard locks), sat on hold for a couple minutes, and then described my problem to the representative.As I gave my name/address information to him, I began thinking: Great.They're gonna set up some support ticket and two weeks later they'll tell me there's nothing they can do.Immediately after I gave him my information, I heard a phrase that was music to my ears: "We'll send you a new one at no charge.It should arrive within a week."
The lock malfunctioned, but I'll get another for free.Medium- to low-quality lock, but excellent service.
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Product Description:
Flexible, cut resistant cables with Dual Lock mechanism with Dual LockDown protection. Available in 8mm-25mm cable diameters with protective vinyl coating . Keyed lock includes (5) keys (1 with micro-light and 4 regular keys). Combo lock: features user resettable 4 digit combination.
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